FAQs
Postage
We do our best We aim to dispatch orders within 5 – 10 working days, however please allow 14 days before contacting us.
Payments
We accept : • Paypal • Credit/Debit Card • Cheque • Postal Orders • International money orders (all in UK £ Sterling only)
My Account
Create an account for easier an shopping experience. If you are a regular visitor, creating an account means we can save your favourite items and it's much easier at the checkout.
Problem?
If you need help, please get in touch using the Contact Us page.
Collection
If you would like to visit us to collect your goods or just have a cuppa with Ian, please call first. You are welcome to come and visit us in Somerset, but please call first.
Review
Please help us out and leave a review on Facebook We hope we provide the best service we can, so please feel free to leave us a review on Facebook to help us out.
How long has SHQ been running?
SHQ was originally started in 1993, when it first released a Vietnam Range of about 6 kits. In 1994, for the 50th Anniversary of D Day, they released their first WWII Range. Today, there is an estimated 1,500 products, comprising of almost 5,000 individual models, figures, guns, tanks, vehicles and more.
Are you War Gamers?
YES! Ian, the owner of SHQ, has been War Gaming since he was about 12 years old and still enjoys gaming today.
What are your figures made from?
We cast all the figures in house, with pewter, sourced from companies in the UK.
I cannot seem to make payment?
A couple of people have reported a slight issue with payments, please see the Payments Page for details on how to correct this.
Are you models and figures exclusive?
Yes…Ian has been designing for SHQ since 1995 and all of the ranges in the shop, are exclusive to SHQ.
How much is the postage?
Postage within the UK starts from £4.00 and is free for orders over £80.00 (you will need to select that at the checkout. Please see the Postage Page for Europe and the rest of the world prices.
How long will the items I’ve ordered take to arrive?
We aim to get your items posted within 5-10 working days, but sometimes it maybe longer. Please see the Postage Page for more details.
Are you attending any War Game shows?
Yes, there is an Events Page, which lists all the major events going on and will include details of ones we will be attending.
Do you have any painting guides?
Yes, there are guides on the Painting Guides page, you are welcome to use and you can download them for free.
Head to the new shop
The new shop is all up and running, with new images and easy listings…so head on over and place your orders.
